Our Quality Guarantee
BioForce Wellness stands behind the physiological precision of our formulations. If our metabolic or vitality support systems do not meet your expectations within the first 30 days, we facilitate a straightforward return process.
Eligibility Criteria
To maintain our high standards of hygiene and quality control in the UK, we ask that all returns adhere to the following baseline requirements.
30-Day Window
Refund requests must be initiated within 30 calendar days from the date of confirmed delivery to your UK address.
Usage Limits
We accept returns even if the bottle has been opened, provided that at least 50% of the original supplement contents remain.
Direct Purchase
Only items purchased directly from bioforcewellness.info are eligible. For third-party retail purchases, please contact the vendor.
Original Packaging
The original glass container must be intact. We cannot accept returns of loose capsules or damaged containers due to safety protocols.
The Return Procedure
Initiate Request
Contact our London-based support team at [email protected] with your order number and reason for return.
Secure Packaging
Once approved, safely pack the items. Use tracked postage to our Baker Street facility to ensure the items arrive safely for inspection.
Quality Inspection
Our lab technicians verify the batch and condition of the return. This process typically takes 24-48 business hours upon receipt.
Refund Issued
The refund is credited back to your original payment method. Please allow 5-10 business days for the transaction to reflect in your account.
Fairness Built into Every Batch.
"We view the return process as an extension of our scientific integrity. If our products aren't the right fit for your physiological goals, we make the exit as smooth as the entry."
— BioForce Quality Assurance
Before You Ship
Please use this checklist to ensure your return is processed without delay. Incomplete returns may require additional verification.
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Authorization Number
The Return Merchandise Authorization (RMA) provided by our support team must be written clearly on the outside of the box.
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Protective Wrapping
Use bubble wrap or padded envelopes. We are not responsible for bottles that break during transit due to insufficient padding.
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Tracked Postage
Retain your Royal Mail or courier tracking receipt until the refund has been successfully processed.
Resolution Options
100% of the product purchase price returned to your original payment method. Delivery costs are non-refundable.
Receive store credit for future wellness metabolic cycles. Processed instantly upon return approval with a bonus 5% credit added.
In the rare event of a defective seal or damaged container, we provide a free 24-hour tracked replacement dispatch.
Still Have Questions?
Our London specialists are available to discuss the specifics of your order and assist with metabolic guidance or return logistics.
221B Baker Street
London, NW1 6XE, UK
+44 20 7946 0123
Mon-Fri: 9:00-18:00
[email protected]
24h Response Window